Introduction

Our company is registered as SIA ACTR trading as multibro, plavu iela 17, Liepaja, LV- 3411, Latvia, Company No. 52103079471. (“us”, “we”, or “our”) operates the https://multibro.com/ website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://multibro.com/

This Privacy Policy applies to personal information from from individuals in the European Union (under GDPR regulation) and all other global customers collected, processed, disclosed and stored (collectively “used”) by multibro.

If you have any queries or requests regarding this Policy or our use of your personal information, do not hesitate to contact us using the details set out below.

How do we collect your information?

As you interact with us, we will collect your information in several ways. Often you will provide this information directly to us, but in other cases it might be collected automatically through technical means such as Cookies.

If you contact us through our website, by email, by social media  or purchase items from our store, we will collect the following information in order to provide the contract to you and respond to any queries:

  • Your name
  • Your postal address
  • Your email address
  • Order details.
  • Financial or payment information such as your card details if a purchase has been made.

We collect the following information about you automatically, through technical means such as Cookies, when you browse our store:

  • Internet protocol (IP) address
  • Country geolocation using IP address
  • Browsing data linked to Google Analytics.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics, Google Adwords, Facebook that collect, monitor and analyze information.

How your information be used?

We will use the information we collect about you in a variety of ways. For example, we will use it to fulfil your orders, to analyse and improve how our business and websites work, and, where we have your consent, to provide you marketing updates. We will never sell your information to any third party, and we only use your information when we have a lawful basis for doing so.

To fulfil our obligations to you or enable us to enter a contract:

  • We will collect your personal details, contact information and address so that we can process and fulfil your orders.

Where we have your consent:

  • We will periodically send emails to the address you provide so that you can find out more about our store, new products and other updates. If you want to withdraw this consent you can do so at any time – for more information see the Your Rights section.

Where we have a legal obligation to do so:

  • We are required to keep certain financial records for financial reporting and accounting purposes.

Where we have a legitimate interest in using your information (and this information is not overridden by your own rights as an individual:

  • We will use the information automatically collected about you through technical means such as Cookies to analyse how visitors use our website so that we can understand how visitors engage with multibro and improve how our website works.
  • We also keep a record of transactions and correspond so that we can bring claims or defend ourselves in the event of a legal claim or complaint.

If you have any questions about our Privacy Policy, please contact us at support@multibro.com

How do we use your personal information?

We will share the information we collect about you with our service providers to the extent necessary for purposes outlined above. We may disclose your personal information if required to do so by law or if you violate our Terms & Conditions.

Sharing your information with other third parties:

Where multibro uses third party service providers, we may disclose to them your personal information – but they will only use your information to the extent necessary to allow them to perform the services on our behalf.

Multibro will share your information with the following categories of service providers:

  • Google AdWords: Google AdWords is an online advertising service developed by Google, where advertisers pay to display brief advertising copy, product listings, and video content within the Google ad network to web users. Google AdWords’ system is based partly on cookies and partly on keywords determined by advertisers. Google uses these characteristics to place advertising copy on pages where they think it might be relevant. What information Google AdWords collect
  • Google Analytics: Google Analytics is a freemium web analytics service offered by Google that tracks and reports website traffic. What information Google Analytics collect
  • Facebook: Facebook is an American online social media and social networking service company based in Menlo Park, California. What information Facebook collect
  • SiteGround:  is a web hosting company founded in 2004 and servicing more than 1,000,000 domains worldwide. It provides shared hosting, cloud hosting and dedicated servers. What information SiteGround collect

Other circumstances in which we may share your information:

  • From time to time we may need to disclose your information to law enforcement agencies or regulators.
  • In addition, we may need to disclose your information if you violate our Terms & Conditions.
  • If our store is acquired or merged with another company, your information may be shared with the new owners so that we may continue to sell products to you.

Multibro takes steps to ensure that the third parties we engage to provide services to us on our behalf use your data in accordance with this Policy.

Such third parties may be located outside the European Economic Area (“EEA”) and to the extent that this is the case, the following Section 5 will apply.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Policy or our website’s Terms & Conditions. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

Transactional Information

Certain features may be available for a fee, such as purchase of products through the Web site. In processing payment for such services, whether, we will collect certain information necessary to complete your purchase (“Transactional Information”). This information may include your name, billing address, email address, phone number, and credit card information, such as type of credit card, name on card, card number, validation number, and expiration date. We may retain Transactional Information as long as is necessary to fulfill the purposes specified in this Privacy Policy and for recordkeeping, subject to statutory or regulatory retention requirements and legitimate business needs.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Latvia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Latvia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

SIA ACTR will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Security

To protect your personal information, we take put in place appropriate technological and organisational measures and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

We do use cookies and similar technologies on our site. Details can be found in our Cookie Policy

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

   FACEBOOK – https://www.facebook.com/settings/?tab=ads

   GOOGLE – https://www.google.com/settings/ads/anonymous

   BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Minors

The Site is not intended for individuals under the age of 13.

Data Retention

Multibro will keep your information only for as long as is reasonably necessary for the purposes set out in this Statement and to fulfil our legal obligations. Where you are a customer this is usually at least for as long as you remain a customer, to be able meet our legal and contractual obligations to you, and if necessary, to resolve any disputes.

We only retain your information for as long as is necessary for us to use your information as described above or to comply with our legal obligations. However, please be advised that we may retain some of your information after you cease to use our services, for instance if this is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.

When determining the relevant retention periods, we will take into account factors including:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • (potential) disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information once this is no longer needed.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@multibro.com or by mail using the details provided below:

To multibro,

Plavu iela 17, Liepaja, LV-3411, Latvia

 

This privacy policy was last updated on: 13/08/18

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